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General Policy

Whenever you communicate with Doune Travel and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.

The information we collect will only be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

Data Privacy

Information Policy – Doune Travel takes your data protection and privacy very seriously and will not pass this data on to any third parties, unless doing so is essential to provide part of your booking such as to reserve accommodation or attractions entrance.

Why do we collect information – We collect personal information about you only to process your booking or if you subscribe to our mailing list.

What information do we collect – When booking with Doune Travel, we only retain the minimum required information about you – your name, contact phone number, email address, and booking preferences. We do not retain any credit card data. Booking information is stored securely by our booking system. Data is automatically cleared from our system periodically every 24 months, however if you wish this removed or amended at any time, please email a request to:

Contact details – These details are retained for the purposes of contact only, allowing our staff to keep you up to date with any changes relating to your booking between when you booked and being fulfilled. In addition, we will send you one email for feedback shortly after completion of your tour. If you have subscribed to our mailing list, we will use your email address to send you our newsletter. You can unsubscribe from the list at any time – by clicking the unsubscribe link in a newsletter, or by emailing

Cookies – We use cookies to help us measure site performance and for anonymous gathering of usage information. No personally identifiable information is gathered or retained from this method by Doune Travel. Third party applications which are embed in our site like Facebook, Instagram and Twitter also use cookies to understand user behaviour and for marketing purposes and each has their own privacy policy which you can view by clicking the respective link. We ask for your consent to place these types of cookies on your device. Should you wish to use our site without cookies, follow the advice of your particular browser:

For more information about cookies, visit

If you feel your data in being misused please contact the ICO:


Doune Travel respect the security of your information and undertake to ensure only the minimum required personal details are retained and are kept securely.

Doune Travel website connects to your browser over the internet through SSL (Secure Sockets Layer), look out for the padlock symbol in the address bar and “https” rather than the less secure “http”. SSL is an industry standard protocol for secure encryption over the internet. It’s fast and safe and it ensures your personal information cannot be read by anyone else.

Every stage of our system from website landing page and through the booking process is SSL / https secure.

If you have any questions about this policy please get in touch by email on or call us on 07789 430894 .